Shipping policy

Shipping Policy

1. Order Processing Times

All orders are processed within 1 to 2 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive a second notification when your order has been dispatched with tracking details.

Please note: Processing times may take slightly longer during holiday periods or promotional sales.

2. Domestic Shipping Rates & Delivery Estimates (UK)

Shipping charges for your order are calculated and displayed at checkout based on service level:

Service Level	Courier / Carrier	Estimated Delivery Time	Cost
Standard Delivery	Royal Mail Tracked 48	2 to 3 business days	£3.95 (Free on orders over £50)
Express Delivery	Royal Mail Tracked 24	1 to 2 business days	£5.95
Next Day Guaranteed	DPD / Royal Mail Special	1 business day (order by 1 PM)	£8.95

3. International Shipping

We ship internationally to Europe, North America, Australia, and New Zealand.

Region	Courier / Carrier	Estimated Delivery Time	Cost
Europe	Royal Mail International Tracked	3 to 7 business days	£9.95
North America	DHL Express / Royal Mail	5 to 9 business days	£14.95
Rest of World	Royal Mail International Tracked	7 to 14 business days	£19.95

Customs, Duties, and Taxes

Orders shipped outside the UK may be subject to local import duties, VAT, and custom processing fees applied by the destination country's customs authority. These charges are the customer's responsibility once the package reaches its destination.

4. How to Check Order Status

When your order dispatches, you will receive an automated email notification containing your tracking number and a link to trace the parcel. Please allow up to 24 hours for tracking updates to register on the carrier's system.

If you have not received your parcel within 7 business days (UK) or 14 business days (International) of receiving your dispatch confirmation, contact us with your name and order number so we can investigate immediately.

5. P.O. Boxes & Collection Points

• UK: We deliver to standard residential addresses, business premises, and P.O. Boxes served by Royal Mail.

• International: Carriers like DHL require a full physical address and recipient phone number. We cannot deliver to international P.O. Boxes.

6. Missing, Damaged, or Incorrect Items

If your order arrives damaged or with missing items, email us within 48 hours of delivery. Please include:

• Your Order Number

• A brief description of the issue

• Clear photos of the damaged item and original packaging

We handle damage claims on a high-priority basis and will issue a replacement or full refund where appropriate.